The Radio Teleswitch Service (RTS), which has been instrumental in managing electricity tariffs for homes with storage heaters and similar systems, is scheduled to be discontinued on 30 June 2025. This change necessitates action from tenants and landlords to ensure uninterrupted service and accurate billing.​

What is the Radio Teleswitch Service (RTS)?

RTS meters have traditionally allowed energy suppliers to remotely control heating systems and switch between peak and off-peak rates. With the impending shutdown of this service, these meters will cease to function correctly, potentially leading to heating disruptions and billing inaccuracies.​

Why is this change happening?

The technology underpinning RTS meters is being retired as part of the UK’s transition to more advanced and efficient energy systems. Upgrading to modern meters, such as smart meters, will provide more accurate readings and greater control over energy usage.​

Steps Tenants and Landlords should take:

Identify If you have an RTS Meter:

• Look for a device labeled “Radio Teleswitch” near your electricity meter.​
• Properties with electric storage heating or those on time-of-use tariffs like Economy 7 are more likely to have RTS meters.​

Contact your energy supplier for an upgrade:

• Energy suppliers are responsible for replacing RTS meters, typically at no additional cost.​
• Reach out to your supplier to schedule a meter replacement before the June 2025 deadline.​

Ensure Access for Meter Replacement:

• Coordinate with your landlord or tenants to provide access for the installation of the new meter.​

Contact information for major energy suppliers:

Below is a list of energy suppliers with links to their RTS meter upgrade information:​

• Octopus Energy
• SSE
• British Gas
• OVO Energy
• Scottish Power
• E (Gas and Electricity)
• E.ON Next
• Ecotricity
• EDF Energy
• So Energy
• Utilita
• Outfox the Market
• Good Energy
• Sainsbury’s Energy
• Utility Warehouse

Benefits of upgrading to a Smart Meter:

• Accurate Billing: Smart meters provide precise readings, ensuring you are billed only for the energy you use.​
• Enhanced Energy Management: Monitor and manage your energy consumption more effectively.​
• Access to Flexible Tariffs: Benefit from a variety of tariff options that can lead to cost savings.  Coordinate with your landlord or tenants to provide access for the installation of the new meter.

Upgrading from an RTS meter is essential to maintain accurate billing and uninterrupted heating services. Tenants and landlords should proactively contact their energy suppliers to arrange for a meter replacement before 30 June 2025. This transition not only ensures compliance with the upcoming changes but also offers an opportunity to take advantage of the benefits provided by modern smart meters.​

Stay Informed

Ofgem continues to monitor the replacement programme closely to ensure customers are not left behind or disadvantaged. You can read the official guidance on their website:
👉 Ofgem: Replacing Your Radio Teleswitch Meter

Need Support?

If you’re a Brikk tenant and have questions about access or meter types, feel free to get in touch with our team. While we can’t liaise with suppliers on your behalf, we’re happy to help guide you through the process.

📧 info@brikkhaus.com
📞 01382 540545
💬 WhatsApp: 07892 891116